Abstract
The rapid expansion of financial technology, particularly in developing countries such as India, has revolutionised the financial services sector. Fintech employs blockchain, cloud computing, big data analytics, artificial intelligence, and mobile applications to enhance the accessibility, efficiency, and transparency of financial services. This study examines secondary data from peer-reviewed journals, institutional reports, and academic databases such as Scopus, EBSCO, and Web of Science to ascertain the relationship between FinTech adoption, consumer satisfaction, and economic development. The study, grounded on the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Acceptance Model (TAM), identified that ease of use, trust, service quality, perceived usefulness, and customer facilitation influence the adoption of digital financial services. In contrast to in-person visits, FinTech solutions such as digital payments, mobile banking, and AI-enhanced platforms enhance transaction speed (in real time), convenience, personalisation, and dependability, hence augmenting consumer happiness and satisfaction. FinTech enhances macroeconomic financial inclusion by facilitating rural access to loans, payments, insurance, and investments. This extensive access fosters economic participation and sustainability. The research indicates that FinTech fosters customer-centric innovation and sustainable economic growth, including constraints such as reliance on secondary data and varying levels of digital literacy.
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