Abstract
Purpose: The study investigates work-life management (WLM) tactics and how they affect organisational performance in the four-star hotel sector. Research Design: The study uses a quantitative research approach to investigate the opinions of HR professionals from Hyderabad's four-star hotels about work-life balance (WLB) programmes and their effects on the organisation. A structured questionnaire was used to gather information about different WLM techniques. Research Gap: Although there is a growing interest in the topic, most studies are Western-centric, and there is limited exploration in developing countries like India. Cultural norms, family structures, and structural hierarchies vary significantly, affecting stratagem effectiveness. There is found a gap between the existence of policy and actual employee uptake. Further, it is also noticed that organisational culture and administrative support often control whether policies are used effectively. This topic also lacks comparative studies across industries such as education, healthcare, IT, banking, etc. Result: The results underscore the importance of HR specialists in the hospitality industry and the necessity of well-designed WLB guidelines. High employee turnover highlights the need for efficient HR strategies by pointing to persistent difficulties in hiring and retaining staff. Employee Assistance Programs, sabbatical leave, and time-off policies are identified in the survey as important WLB efforts that employees value. On-site childcare and job sharing both improve organisational performance; however, some work-life initiatives seem less successful than others, indicating that more effective implementation techniques are required. Flexible work arrangements, such as remote work, shortened workweeks, and flexible scheduling, have also been shown to improve employee well-being. In order to enhance work happiness, retention, and overall performance in the hospitality sector, the study concludes that companies should place a high priority on flexibility, employee wellness, and family-friendly policies.
Paper Type: Quantitative Analytical Paper
References
- Sahay MP, Lall DS, Principal VM. Work-life balance of working women: Impact on job performance and promotion. International Research Journal on Advanced Engineering and Management (IRJAEM). 2024;2(3):307-16. https://doi.org/10.47392/IRJAEM.2024.0045
- Aires ME, Migge L, Gama K, Lacerda A. Exploring the Role of Job Satisfaction and Work-Life Balance: A Study on the Mental Health Among Software Engineers. InSimpósio Brasileiro de Engenharia de Software (SBES) 2024 Sep 30 (pp. 269-279). SBC. https://doi.org/10.5753/sbes.2024.3420
- Al Dilby HK, Farmanesh P. Exploring the impact of virtual leadership on job satisfaction in the post-COVID-19 era: The mediating role of work–life balance and trust in leaders. Frontiers in Psychology. 2023 Mar 14;14:994539. https://doi.org/10.3389/fpsyg.2023.994539
- Dwiantoro O, Suliyanto S, Tabrani T. The influence of knowledge management, quality of work life, and organisational commitment on performance with job satisfaction as a mediator among Medika Hospital employees, Pemalang. In: Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education (MALAPY 2022); 2022 May 28; Tegal, Indonesia. EAI; 2022. http://dx.doi.org/10.4108/eai.28-5-2022.2320420
- Chang HP, Hsieh CM, Lan MY, Chen HS. Examining the moderating effects of work–life balance between human resource practices and intention to stay. Sustainability. 2019 Aug 23;11(17):4585. https://doi.org/10.3390/su11174585
- Al-Shawabkeh KM, Hijjawi GS. Impact of quality of work-life (QWL) on organisational performance: An empirical study in the private Jordanian Universities. Asian Social Science. 2018;14(6):145-56. https://doi.org/10.5539/ass.v14n6p145
- Hassan NM. Work-life balance: A concern on effectiveness of job role and employee's engagement towards organisational goal. International Journal of Academic Research in Business and Social Sciences. 2016;6(11):411-22. https://doi.org/10.6007/IJARBSS/v6-i11/2410
- Joshi M, Maheshwari GC, Yadav R. The link between employee career orientation, career management practices, citizenship behavior and gender: a moderated mediation model. Kybernetes. 2022 Nov 30;51(12):3526-44. https://doi.org/10.1108/K-05-2021-0429
- Muindi F, K'Obonyo P. Quality of work life, personality, job satisfaction, competence, and job performance: a critical review of literature. European Scientific Journal. 2015 Sep 1;11(26).
- Lazar I, Osoian C, Ratiu P. The role of work-life balance practices in order to improve organisational performance. European Research Studies Journal. 2010;13(1):201-214.
- Brace I. Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research. London: Kogan Page; 2004.
- Katam BR. Data+ AI Driven Solutions for Enhancing Employee Wellbeing and Work-Life Balance. Interantional Journal Of Scientific Research In Engineering And Management. 2024 Aug 6;8:1-1. https://doi.org/10.55041/IJSREM36975
- Nandakisore M, Muralikrishna P. Emotional Intelligence on Leader Behaviour Impact on Organisational Performance and Enhancing Productive Outcomes. International Journal of Advances in Business and Management Research (IJABMR). 2025 Nov 11;3(Suppl 2):69-75. https://doi.org/10.62674/ijabmr.2025.v3isupp2.007
- Rozaini R, Norailis AW, Aida B. Roles of organisational support in quality of work life in insurance industry. Journal of Economics, Business and Management. 2015 Aug;3(8):753-7. https://doi.org/10.7763/JOEBM.2015.V3.280
- Nalini G. Employee Engagement Ideas for Remote Working Team. International Journal of Advances in Business and Management Research (IJABMR). 2023 Sep 12;1(1):21-5. https://doi.org/10.62674/ijabmr.2023.v1i01.003
- Perreault M, Power N. Work-life balance as a personal responsibility: The impact on strategies for coping with interrole conflict. Journal of Occupational Science. 2023 Apr 3;30(2):160-74. https://doi.org/10.1080/14427591.2021.1894596
- Mohammadi S, Kiumarsi S, Hashemi SM, Niksima B. An investigation of influential factors on the quality of work life and its relationship with employee performance: a case study in Iran. Journal of Humanities and Social Science. 2016;21(2):73-8. https://doi.org/10.9790/0837-21217378
- Aisyah N, Wolor CW, Usman O. The effect of job satisfaction and work-life balance on employee performance with organisational commitment as mediating variable. Oblik i finansi. 2021;93:97-106. https://doi.org/10.33146/2307-9878-2021-3(93)-97-106
- Arifin AH, Raza H, Saputra J, Puteh A. Sofyan.(2020). The mediating role of organisational commitment: A supply chain management for examining the effect of quality of work life and job satisfaction on employee performance. International Journal of Supply Chain Management. 2020;9(4):255-6.












